Conditions of Use

(Australian Customers) Shipping Within Australia

All items are shipped next business day after your order is placed and payment received
All items are shipped via Australia Post, orders over 500gm will have tracking, your tracking number will be automaticly  forwarded to the email account you use for paypal once your item/s have been despatched.
It is very important to include your phone number when registering with BMX Works, this is because we then include your phone number with your address on your parcel, it helps Australia Post a lot if they can not find you via the address supplied.
 

(International Customers) Shipping Outside Australia

All items are shipped next business day after your order is placed and payment received
All items are shipped via Australia Post with tracking using International Registered Post or Express Post International depending on weight, all posted items must be signed for upon delivery, your tracking number will be forwarded to you once your item/s have been despatched.
It is the responsability of the purchaser to pay any customs duty or taxes within their own country, you should check with your local authorities as to what if any taxes or duties may be chargered against your inward coming freight.
You must include your phone number when signing up, we need to supply this on the consignment note for all overseas deliveries, it also helps if your local post office need to contact you when your parcel arrives in your country if for some reason they can not find your address etc


Returns Policy

You may return most new unopened items within 30 days of delivery for a full refund less delivery fee.
After 30 days you will be charged a 10% restocking fee.
No returns accepted after 60 days.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We will not pay the return shipping costs or refund you the original shipping costs if the error is made by the customer, these include but are not limited to

  • You ordered the wrong style.
  • You ordered the brand.
  • You ordered the wrong quanitity.
  • You ordered the wrong colour (Note: differant computer screens & mobile devices will show differant shades of colour (please understand this before placing an order).
  • You ordered the wrong size (Note: we always say "measure twice order once).
  • You noted the wrong address on your order (Note: please always double check the address on your order, this is most important for international customers).


If you need to return an item, simply email us at sales@bmxworks.com.au with the details.
We will notify you via return e-mail of your refund once we've received and processed the returned item.

By signing up and placing an order on our website you have agreed to the about terms and conditions and thus agree to all of the above terms and conditions.

 

Edited: January 1st 2013