Refund policy
Return An Unwanted Item
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, login Here and go to the order that you purchased the item/s on, you will then be able to submit a return request.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@bmxworks.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like products purchase from the blemished section. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted or before , make a separate purchase for the new item
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@bmxworks.com.au
You may return most new unopened items within 30 days of delivery for refund less 5% handling fee & original delivery fee, or you can choose to have a store credit for the value of the item in which case there is no handling charge.
No returns accepted after 30 days.
We will refund the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
We will not pay the return shipping costs or refund you the original shipping costs if the error is made by you the customer, these include but are not limited to
- You ordered the wrong style.
- You ordered the brand.
- You ordered the wrong quantity.
- You ordered the wrong colour (Note: different computer screens & mobile devices will show different shades of colour (please understand this before placing an order) if you are chasing a specific colour ask before ordering, we are happy to help.
- You ordered the wrong size (Note: we always say "measure twice order once").
- You noted the wrong address on your order (Note: please always double check the address on your order, this is most important for international customers).
- If your return is for any of the abopve reasons you will be issued with a store credit on return of the item
We will notify you via return e-mail of your refund/store credit once we've received and processed the returned item..
By signing up and placing an order on our website you have agreed to the about terms and conditions and thus agree to all of the above terms and conditions.